Why have I been charged if my card has expired?
If you don’t wish to continue with your ProWritingAid monthly or yearly subscriptions, you must cancel your subscription. This will disable auto-renewal for your subscription while allowing you to continue using Premium or Premium Pro features until the end of your billing period.
If you don’t cancel your subscription, it may still renew even if the debit or credit card you provided us expires.
There are different reasons why this may happen:
The card provided has expired
Some banks allow charges to go through on expired cards, particularly when these are linked to a recurring subscription. The decision to allow the charge is up to your bank or card issuer, as allowing these charges often prevents unnecessary service disruptions for customers.
If this happens to you and you wish to keep your ProWritingAid subscription, you can update your payment details in your account before the end of the current billing period to avoid any service interruptions.
By contrast, if you didn’t want the subscription to renew, you can request a refund if your purchase meets our Money-Back Guarantee criteria.
Your bank has issued a new card for the same account
Often, banks and card issuers automatically provide your new payment information to payment processors and merchants that process recurring payments, such as subscriptions. Banks do this to prevent disruption under the assumption that it’s beneficial and timesaving for customers. All major payment providers have processes in place that allow banks to do this.
If this happens to you and you’d like a refund instead, you can request one if your purchase meets our Money-Back Guarantee criteria.
You have more than one payment method on account
If you purchased your subscription using PayPal but you have added a card as a payment method to your account, you may still be charged if that card expires and you have a different card as your preferred payment method on PayPal.
If you want to change the preferred payment card, you can do so directly in PayPal by following the steps in this article.
If you don’t wish to continue paying your subscription with PayPal, you can cancel your subscription and resubscribe using a new credit or debit card.
Your writing is sacred. That’s why we use bank-level security to keep it safe.