I am a premium user. Why am I being asked to upgrade?

Our homepage features the “Get Started—it’s free” and “Purchase” buttons regardless of whether you are logged into your account. You do not need to click on these buttons, and you can still use your account as normal.

If you can see your username in the top right-hand corner of our website, then you are logged into your account. To access your documents and the Web Editor, click “Use App” in the navigation at the top of the page.

Why am I still seeing a pop-up asking me to upgrade?

If you have several ProWritingAid accounts, please make sure you log in to the account that has a Premium plan.

If you still see the pop-up after logging in to an account with a Premium plan, please email us at hello@prowritingaid.com. In your email, please include:


ProWritingAid is more than just an editing assistant: we’re here to help you bring your story to life. Unlock your story’s full potential with our in-depth writing reports, actionable feedback, and more.

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